Principle Group offers a variety of helpdesk services and call center support services, which are available for outsourcing by businesses and government entities throughout the United States and Canada.
US-based 24×7 Help Desk Centers
We currently operate 24×7 Help Desk centers in Austin, Houston, San Antonio - TX and Bellevue - WA that use ITIL compliant processes and advanced IT management toolsets. Over 90% of all Help Desk service calls are answered within 40 seconds (industry leading). Our Help Desk teams are organized by customer, so they become familiar with your systems and your people. Incidents are resolved by our remote services team or an on-site visit by one of our experienced engineers. We’ve got you covered.
Our 24×7 Help Desk is staffed with Tier 1, Tier 2, Tier 3, and Tier 4 IT engineers experienced in dealing with problems of any complexity. These trained IT professionals use sophisticated processes and systems to resolve your issues quickly. You get quicker resolutions, less downtime, and more productive users. Additionally, almost every one of our clients has reduced their IT Help Desk operating costs.
Expert IT Professionals with a Broad Array of Skills
As users “Bring their own Devices,” (BYOD) and technology evolves does your IT Help Desk staff have the “depth” of skills necessary to support Office 365, mobile devices, virtualization, VDI, compliance requirements, security, and disaster recovery to name a few disciplines. We do.
Instead of keeping up with the latest technologies (training budget) or hiring new IT staff skilled in a particular area (which may be hard to find) let Principle Group provide you the 24×7 Help Desk services you need for each of the skillsets you require. Gain the experience of Principle Group IT professionals, over 150 individuals with certifications in over 70 disciplines. You may only need a resource when a particular problem occurs, but this support could make all the difference.